lgalli » User experience

Digital TV, audience, users and people

lgalli — Tue, 04 May 2010 10:46:49 +0000

Having been invited to give a talk about “challenges and opportunities” of digital terrestrial TV — this month in Italy many regions will start the switch-over — I tried to draw some reflections on expressions like “audience”, “users” and “people”. I think they bring many assumptions that often go unquestioned. “Audience” is TV and media jargon, “users” are those of ICT, HCI and user research, and I guess “people” are the real individuals behind the previous categories. One great reference in this respect I think is the 2009 paper on “non use” by Satchell and Dourish (see here the PDF from Dourish publications page); some more comments on the local perspective in the Italian version of this post (click Italiano on top right).

Now, the presentation was mostly a series of visuals, so there is not much sense in sharing it here. But see below the video with which I managed to entertain the conference audience ;) — It is a 2008 viral produced by a then successful FOX talkshow; the intent was to show how “insanely difficult” had been the switch from analog to digital TV. The conference has been held in Trento, under the auspices of the Autonomous Province of Trento and the public agency Trentino In Rete, in cooperation with Create-Net (I have already worked with them).

Mae Laborde accepts her Hulu Award – Watch more Funny Videos

He can’t circle his programs in red pen [on the EPG]

lgalli — Sun, 14 Feb 2010 17:30:36 +0000

Picture by LexnGer CC license retrieved on Flickr on 14-2-2010

My Dad stopped getting his major city daily when they shitcanned the TV guide. He’s 87. I tried to explain the guide on TV. But he can’t circle his programs in red pen on it so it’s useless to him.

This comment from TroisFilles is one of the nicest from a Gawker piece on the continuous decline in magazine sales in the United States (found via Vanz feed). I think it’s remarkable because this 87 gentleman has a very good point in being dissastified with the EPG — even if I suspect that most of us would be tempted to delegate the issue to specialists of “technology for the elderly”… Marking preferred programs with a red circle is certainly practical; I bet that whatever bookmarking feature is offered on an EPG, it can’t match the traditional pen ease of use and immediacy. But having an EPG where people can mark programs making e.g. a circle with their finger does not look like science fiction, right? Repeat with me: TV, EPG and STB needs massive doses of interaction design. (PS: this should be of concern to magazine publishers as well, unless they have already surrendered to the destiny of being reduced to pure content providers).

Sketching mobile applications

lgalli — Mon, 12 May 2008 09:48:34 +0000

Working with Neos on a mobc3 solution developed for a major retailer (details are confidential). As in other cases, manual sketching on a very basic mobile phone interface template proved to be really useful to translate or better shape high level requirements into more concrete anticipations of the application behaviour, to be elaborated then as detailed interface and navigation specifications.

Sketches are seeminlgy quite much appreciated by the developer guys to quickly get an idea of what the work is going to be (perhaps yet another sign of Powerpoint fatigue…)